FREQUENTLY ASKED QUETIONS
We don’t allow returns but exchanges only.
We accept exchange requests only in case of damage or defect on the products delivered. We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a exchange in case of damage or defect. We’ll require photos and unboxing video to approve returns for these cases within 7 days from delivery. Once the QC is approved, we will exchange your order for free or full refund.
In case of size changes, we provide exchanges for $5 per product.
Ready our refund and return policy for more details.
You can reach out to our team for feedback or support using our contact form.
First, please check your bank account to confirm whether your account has been debited. If your account shows a debit despite a payment failure, the amount is typically refunded by the bank within 10 business days.
If you still need assistance, contact our help center with the necessary details, and we’ll help resolve the issue.
There are absolutely NO hidden charges for any of our products – what you see is what you pay.
We notify our customers via email once the refund process has started.
Refunds to your bank for prepaid orders typically take 7-10 business days.
For any further clarification, please contact our help center with the necessary details, and we’ll assist you in resolving the issue.
- Login to your account.
- Go to “My Account” by clicking on it from the footer or navigation bar.
- In the account menu, select the “Addresses” section.
- Click on “Shipping Addresses” and update your shipping address.
Message the team via contact form or email within 24 hours for assistance, as the shipping address cannot be modified after that time.
After placing your order, you’ll get a confirmation email with your order details and ID. When your order ships, we’ll send you another email. Just sit back, relax, and await the arrival of your fantastic products.
If you need to change your order before it ships, please contact our help center with the necessary details within 24 hours, and we’ll assist you.
Once an order has been shipped, it cannot be modified during transit.
Once your order is confirmed and accepted, you cannot add more products to it. You’ll need to place a new order for any additional items.
Yes, we offer custom orders. Please email us your order and design details at admin@kelvinkreations.com
We’ll also do our best to provide a discount based on the quantity of your order.
MESSAGE SUPPORT
Drop us a message, and we’ll get back to you as soon as possible. We're all about making your experience with us as delightful as our products.